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Terms and Conditions That Actually Make Sense

These terms set out exactly what you agree to when you open and use your peakwin account — from how deposits through GCash, Maya, and InstaPay are handled, to how your account is managed and closed.

Applies to all account holdersCovers GCash, Maya, InstaPay depositsPhilippines-eligible players onlyUpdated terms take effect on postingGoverns all games and transactions
peakwin Terms and Conditions That Actually Make Sense
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear or you need to raise a concern about how a term was applied to your account — a disputed transaction, a payment that did not match what these terms describe, or a question about eligibility — our support team can walk through it with you directly. We handle policy questions through the channels below, and we keep a record of every conversation so nothing gets lost.

Team online

Live Chat

Open the chat widget from any page on the site. Agents can pull up your account details and the specific clause in question during the same session.

Email Support

Send a detailed message to our support address for written confirmation of how a term applies to your account. Expect a reply within one business day.

Account Help Centre

The Help Centre lists common terms questions — covering GCash and Maya transaction disputes, account suspension, and how to close your account correctly.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

Your account data, transaction history, and payment details — including records of GCash, Maya, and InstaPay transfers — are stored securely and used only for account operation, fraud prevention, and regulatory compliance where applicable. You have the right to request a copy of the data we hold on your account, ask us to correct inaccurate details, and close your account at any time through the settings page or via live chat. We do not share your personal details with third parties for marketing purposes.

Data Retention

We keep transaction and account records for as long as required under applicable rules. You can request a summary of your stored data by contacting support through live chat or email.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from Settings or contact live chat.

Payment Records

All GCash, Maya, and InstaPay transactions are logged with timestamps and reference numbers. If a deposit or withdrawal does not match your e-wallet statement, raise it with support and we check both records.

Account Closure

You may close your account at any time. Outstanding balances are returned to the e-wallet used for your most recent deposit, subject to identity verification being complete.

Common Questions About These Terms

These are the questions we get most often about the terms — covering what they apply to, how updates work, and what you can do if you disagree with how a rule was applied to your account.

Yes. Whether you fund your account via GCash, Maya, or InstaPay, the same deposit terms apply. Payment-method-specific processing steps are noted in the cashier, but the account rules are consistent across all three.

We post the updated terms on this page and note the revision date at the top. Continuing to use your account after an update is posted means you accept the revised version. We notify you of major changes through the site notice bar.

Yes. Contact support via live chat or email with the specific clause you are disputing and your account reference. We review the case against the version of the terms in effect at the time of the transaction.

Eligibility depends on local law and applies only where online gaming is permitted for individual players. If your region restricts access, your account may be limited. Check current local rules before opening an account.

Go to your account settings page and select the relevant option, or contact live chat directly. Account closure requests require identity verification, and any remaining balance is returned to your registered e-wallet.

The specific game or promotion rule takes precedence for that game or promotion only. The general terms continue to apply to all other account actions, payments, and conduct not covered by a specific rule.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.