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Your Rights and Our Terms at peakwin

These pages set out the rules that govern your peakwin account — from how we handle your personal data to what you can expect when you open, use, or close your account.

Account TermsPrivacy & DataCookie PolicyGCash & Maya Transaction RulesPlayer Eligibility
peakwin Your Rights and Our Terms at peakwin
HOW WE HANDLE DATA

Data, Cookies, Security and Your Account

Data Handling

We collect your name, contact details, and payment identifiers — including GCash or Maya wallet references — only to operate your account and process verified withdrawals.

Cookie Control

Cookies on peakwin track session state and performance only. You can adjust or withdraw consent through the cookie banner or your browser settings at any time.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. If you notice unrecognised access, report it via live chat immediately so we can lock the account.

Retention and Deletion

We keep account data for as long as required by applicable law. Submit a deletion request through the account help page, and we will confirm the scope and timeline in writing.

POLICY CONTACT

Reach Us on Legal or Account Concerns

Team online

Live Chat

Send a message through the live chat widget in your account dashboard for questions about your data, account terms, or a payment dispute involving GCash or Maya.

Email Support

Write to our support address for formal data requests, term clarifications, or records of InstaPay transactions. We respond to legal inquiries in writing for your records.

Account Help Page

The account help section inside your logged-in dashboard covers cookie settings, data access requests, and steps to close your account or update your registered e-wallet.

Answers to Common Legal and Policy Questions

If you have a question about your rights, your data, or how our terms apply to your account, the answers below cover the situations we hear about most. For anything not listed here, reach us via live chat or email.

These terms apply to any person who opens an account on peakwin where local law permits. Eligibility depends on your jurisdiction; creating an account means you confirm you are in a region where access is allowed.

We hold identity verification details, your registered mobile number, and payment references such as your GCash or Maya wallet ID. This data is used solely to operate and secure your account.

Yes. Submit a data access request through the account help page or by emailing support. We will send a summary of what we hold about you within the timeline required by applicable law.

Contact us via live chat or email with your transaction reference number. We handle payment disputes directly — do not raise a chargeback through GCash or InstaPay before we have reviewed the case.

Yes. Request account closure through the account help dashboard or via email. We will confirm which data must be retained under law and which can be deleted, then action the request in writing.

We update our terms when needed. When changes are material, we notify you through your registered contact before they take effect. Continued use of your account after that date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.