Reference

How peakwin Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, or reach our support team — and how we keep that data secure.

Account data is encrypted in transitGCash, Maya, InstaPay activity is logged securelyYou can request your data at any timeNo data sold to third partiesPhilippines-focused data handling
peakwin How peakwin Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your personal data, want to request a copy of what we hold, or need to correct something on your account, our support team is the right place to start. You can reach us through live chat on the site, by email, or through your account dashboard — whichever channel works for you.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our team will verify your identity before discussing any personal data details.

Email Support

Send your data request or privacy concern to our support address listed in your account settings. Include your registered mobile number for faster matching.

Account Dashboard

Log in, go to Account Settings, and use the Data Request form to download or review the information we hold against your profile.

HOW WE PROTECT DATA

Security and Data Handling Standards

We apply layered security across every stage where your data moves — from the moment you enter your details on registration, through every GCash or Maya deposit, to each support interaction you log with our team. Our approach is built around four core practices.

Encrypted Connections

All data exchanged between your device and our platform travels over SSL-secured connections. This covers login sessions, account edits, and payment confirmation steps.

Restricted Internal Access

Only staff with a verified operational reason can access your personal data. Access logs are reviewed regularly, and any anomaly is investigated promptly.

Payment Data Isolation

Your GCash, Maya, and InstaPay credentials are never stored on our servers. Authentication happens inside each wallet's own secure environment, not ours.

Data Retention Schedule

We keep your data only for as long as it serves the purpose collected, or as Philippine regulations require. Once that period ends, deletion is scheduled automatically.

Frequently Asked Privacy Questions

Here are the questions we hear most often about data rights, cookies, and account privacy. If your question is not covered here, our live chat team can help.

We collect your name, mobile number, email address, and date of birth at registration. This is used to verify your identity and maintain your account in line with applicable Philippine requirements.

No. Your GCash or Maya PIN and wallet credentials are never stored on our servers. Payment authentication is handled entirely within GCash or Maya's own secure environment.

Log in, go to Account Settings, and use the Data Request form. Alternatively, contact support via live chat or email with your registered mobile number to start the process.

Yes. Submit a deletion request through your account dashboard or by emailing support. We will delete data we are not legally required to retain, within a reasonable processing period.

We do not sell your personal data. We share only what is necessary with payment processors like GCash, Maya, and InstaPay, and with service providers who operate under strict data agreements.

Cookies track your session and navigation patterns so pages load correctly and we can improve the experience. You can manage or block cookies through your browser settings at any time without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.